At LitesGo, we aim to offer fast and reliable shipping across Canada. However, due to the nature of some products and fluctuating shipping rates, especially for heavy or oversized items, shipping charges shown at checkout may not always be accurate.
If the shipping cost automatically calculated by our system is inaccurate or significantly off, we will contact you immediately to confirm the correct shipping fee before processing your order.
We do not proceed with fulfillment until the customer approves the final shipping charges, ensuring transparency and avoiding unexpected costs.
Shipping for electrical cables—due to their weight, dimensions, and volume—varies widely depending on destination, quantity, and packaging. The automatic shipping calculation may not reflect the true cost.
Please contact us before placing your cable order to receive an accurate shipping quote. Our team will calculate the most cost-effective shipping method and provide you with an exact freight estimate.
We ship using trusted carriers such as Purolator, GLS, and independent freight companies for palletized or oversized loads.
For most in-stock items, orders are shipped within 1–2 business days.
You will receive tracking information once your order has been processed and picked up by the carrier.
If there is any delay or issue with fulfillment, we will notify you right away.
If you're unsure about the shipping cost for any item—especially bulk, cable, or commercial orders—please contact us directly. We're happy to help you find the most efficient and economical shipping solution.
